1. WHO WE ARE
The Dexarium is operated by Yarik Hanjsraj. This policy explains how we handle personal information in compliance with South Africa's Protection of Personal Information Act (POPIA).
2. INFORMATION WE COLLECT
- Account information: Email address and password (hashed) when you create an account.
- Order information: Name, email, shipping address, and order contents when you place an order.
- Payment information: Processed entirely by Yoco. We do not store card details.
- Usage data: Standard server logs including IP address and browser type.
3. HOW WE USE YOUR INFORMATION
- To process and fulfil your orders.
- To send order confirmations and shipping notifications.
- To respond to your enquiries and provide customer support.
- To improve our website and services.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. THIRD-PARTY SERVICES
- Supabase — authentication and database.
- Yoco — payment processing (PCI-DSS compliant, South Africa).
- Vercel — website hosting.
- Resend — transactional email delivery.
5. DATA RETENTION
Order records are retained for 5 years for accounting and legal compliance. Account data is retained until you request deletion. You may request deletion at any time by contacting us.
6. YOUR RIGHTS (POPIA)
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Object to the processing of your information.
- Lodge a complaint with the Information Regulator of South Africa.
7. COOKIES
We use essential cookies only — for authentication sessions and cart state. We do not use advertising or tracking cookies.
8. CONTACT
For privacy-related requests, please contact us. We will respond within 10 business days.